Contact Us

We'd love to hear from you.

If you have any questions about your order, our products, shipping, returns, or anything else, our support team is here to help.

Customer Support

For all inquiries, please contact us through our contact form or email us directly.

Email: support@petnova.pro

Support Hours

Monday – Friday

9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24–48 business hours.

Order Assistance

When contacting us regarding an order, please include:

• Your order number

• The email used for the purchase

• A brief description of your inquiry

This helps us assist you as quickly as possible.

Thank you for choosing PetNova.

🐾 Your pet's happiness is our priority.