Shipping Policy

Thank you for shopping with PetNova. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may be longer during holidays, peak seasons, or periods of high demand.

Shipping Times

Estimated delivery times:

United States

• Standard Shipping: 7–15 business days

Canada

• Standard Shipping: 8–18 business days

Please note that these delivery estimates are not guaranteed and may vary depending on product availability, carrier operations, customs procedures, and destination.

Shipping Costs

Shipping costs are calculated at checkout and displayed before the order is completed.

From time to time, PetNova may offer free shipping promotions.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 72 hours for tracking updates to appear.

Delays and Exceptions

Unexpected delays may occur due to:

• Carrier disruptions
• Customs inspections
• Weather conditions
• High order volumes
• Public holidays
• Other events beyond our control

PetNova is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders shipped to incorrectly provided addresses may not be eligible for replacement or refund.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with issues, please contact us within 7 days of delivery.

We will review the situation and work toward an appropriate resolution.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities.

Any such charges are the responsibility of the customer.

Contact Us

For shipping-related questions, please contact us through our Contact page.