Terms and Conditions

Welcome to PetNova. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

PetNova operates this website and offers pet-related products and services to customers in the United States and Canada.

By using this site, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products and Services

We strive to provide accurate descriptions and images of our products. However, actual product colors, sizes, and appearance may vary slightly from the images displayed on our website.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing

All prices displayed on the website are subject to change without notice.

We reserve the right to correct any pricing errors, inaccuracies, or omissions at any time.

4. Orders and Payments

By placing an order, you agree that all information provided is accurate and complete.

PetNova reserves the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud or unauthorized activity.

Payments are processed securely through trusted third-party payment providers.

5. Shipping

Shipping times are estimates and may vary depending on location, carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

PetNova is not responsible for packages delayed due to incorrect addresses provided by customers.

6. Returns and Refunds

Our return and refund policies are outlined in our Refund Policy.

Eligibility for refunds and returns is subject to the conditions stated in that policy.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and website design, is the property of PetNova and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

PetNova shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product purchased.

9. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you agree to the collection and use of information as described in our Privacy Policy.

10. Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon posting on this page.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through our Contact page.